IT teams are increasingly turning to AI to free up agents' time while serving more employees. This can be done in a variety of ways:
Automated tier-1 ticket resolution (arguably the most impactful use case) for knowledge-based questions, software access requests, and password resets. The best tools can automate this process directly within your existing workflows, automatically synchronize all activity with your ticketing systems, and handle complete ticket lifecycle management.
Other use cases include enhanced enterprise search, virtual AI assistants, ticket summarization, AI-assisted ticket drafting, and predictive AI insights to identify root issues. Virtually any time-consuming IT workflow can be optimized through automation with AI agent builder platforms.
In this guide, we explore 8 top AI IT support tools that help you do all this — and more.
We'll start by examining Risotto, our product designed specifically for AI-powered tier-1 IT ticket resolution. Then, we'll discuss other AI IT support tools for various use cases, each with their own unique strengths."
Note that beyond IT, many of the tools on this list can be used for AI customer service applications and by other departments.
Best AI IT Support Tools
1. Risotto
AI-Powered Tier-1 IT Ticket Resolution
Risotto was founded based on co-founder Alex’s direct experience leading IT engineering at Gusto and Dropbox. As we discuss in our origin story, Alex experienced 3 major frustrations with existing tools on the market:
🚫 It was difficult to configure software access automation, and most platforms didn’t support time-based access.
🚫 When employees submitted knowledge-based questions, most AI agents either linked to knowledge-based articles or delivered low-quality answers (that didn’t fully solve the employee’s issue, and still required manual intervention).
🚫 Most platforms operated through an external portal, rather than directly in Slack where employees are already accustomed to asking questions. This decreased adoption rates and introduced unnecessary friction, which was magnified with over 1,000 employees.
Risotto was specifically designed to address these problems and our unique approach integrates Knowledge, IGA, and Slack into a single platform.
We provide seamless bi-directional sync with Jira, Freshservice, and Zendesk. Risotto can also function as a standalone ticketing system, which is especially useful for non-IT departments like HR, Sales, and Legal (who also want to automate repetitive support tickets but find tools like Jira too complex).
Unlike AI agent builder platforms which require complicated, manual configuration, Risotto is laser-focused on AI tier-1 ticket resolution, meaning all workflows are pre-built.
As a result, Risotto works out-of-the-box in hours, not weeks or months. This was a key benefit Phillip Rickett, VP of IT at Fundrise, noted in our case study.
Up next, we’ll discuss:
Case studies demonstrating Risotto's automation rates, which range from 20% to over 60%. This range depends on the prevalence of software access automation versus knowledge-based tickets in your specific workflow.
7 key advantages of choosing Risotto, backed by customer testimonials:
Enterprise-grade software access automation workflows (including time-based access) & simple self-service configuration.
Auto-learning capabilities based on past Slack tickets and updates, reducing the time spent creating and maintaining KB articles.
Effective knowledge-based ticket handling, including triage, multi-step troubleshooting, multi-modal capabilities, and the ability to utilize multiple sources (like past Slack chats) to provide more accurate answers and fill any potential knowledge base gaps.
Seamless Slack-based workflow: If Risotto can’t resolve a ticket, it seamlessly escalates to a human agent in Slack. The agent sees all of Risotto's previous resolution attempts, and both the agent and employee can communicate directly within a Slack thread, ensuring a smooth experience.
Seamless bi-directional sync with your existing ticketing systems, such as Jira, Freshservice, and Zendesk.
Pre-built workflows that are immediately operational (in hours, not months), intuitive self-service configuration, and seamless onboarding guided by Risotto’s founding team, all of whom have extensive prior IT experience.
Multi-department capabilities: Our AI agent can support not only IT, but also HR, Sales, Legal, and other departments at no extra charge. Each department can easily configure its own settings, and our AI intelligently routes tickets to the correct department, saving significant time.
Let’s dive in.
Case Studies Demonstrating Risotto’s Automation Rates (Which Range From 20–60%+)
To be clear, Risotto is not meant to completely solve all tickets. However, we do automate a large portion of ticket volume, freeing up IT agents to focus on higher-value work:
Fundrise: Automated nearly 60% of IT support requests.
Hazel Health: Improved deflection from 3–5% to over 20%.
Superhuman: Automated nearly 20% of IT support requests.
Trust & Will: Automated nearly 35% of IT support requests.
Shakepay: Automated nearly 40% of IT support requests.
Retool: Reduced average SLA resolution time from 2 days to under 1 day.
Vidyard: Automated nearly 56% of IT support requests.
The typical automation rate ranges from 20 to 60%, and IT workflows with a larger volume of software access requests are better candidates for higher automation rates.
Up next, we’ll dive deeper into 7 key advantages of Risotto, supported by customer testimonials.
Advantage #1: Enterprise-Grade Software Access Automation Workflows (Including Time-Based Access) & Simple Self-Service Configuration
Risotto makes it incredibly easy to add your existing applications and permissions via an Okta import wizard.
You can easily configure RBAC rules via boolean logic, create sophisticated approval workflows (e.g., sequential and broadcast approvals), and more, all via an intuitive self-service dashboard.
Once you’ve configured your rules and applications, Risotto automates time-based, approval-based, and self-service access, including provisioning and de-provisioning. This is all managed through a conversational format in Slack, mimicking the experience of conversing with a human IT agent.
Our AI agent also requests reasoning for application access when appropriate, and Risotto maintains detailed audit logs for compliance.
Automated Time-Based Access Example
Below is an example of automated time-based access, taken from the Superhuman case study.
Notably, they use custom branding, so when Risotto responds to employees, the Superhuman logo appears as the avatar instead of a generic bot avatar. This simple personalization contributes to a significantly better user experience.
Tyler Morris
Can I have access to ChatGPT?
Risotto 🤖
I can take care of that for you! How long do you need access for?
Tyler Morris
30 days should be enough for this project.
Risotto 🤖
I granted you access to ChatGPT for 30 days, you can also ask me for more time if you need it later.
Automated Approval-Based Access Example
Andrew Baker
Can I get a seat for Amplitude?
Risotto 🤖
I need a reason for why you need access to Amplitude before I can proceed. Please provide a brief explanation.
Andrew Baker
I need to create reports for sales.
Risotto 🤖
Access to Amplitude requires approval. I’ve submitted your request with your reason (“Create reports for sales”) and will grant access once it’s approved.
On the backend, Risotto sends an approval request to the appropriate manager in Slack ⏳
Upon approval, Risotto sends the employee a message 🤖
The request to grant you access to Amplitude was approved. I’ve granted you access
Automated Self-Service Access Example
Based on your pre-configured backend settings, Risotto can automatically grant "Read-Only" access without requiring a manager's approval. Again, these settings are easily adjustable at any time via our intuitive self-service dashboard.
The above example was taken from the Trust & Will case study:
Amanda Hill
Hey, can I get access to Figma?
Risotto 🤖
Sure I can handle that for you. Can you tell me why you need access so I can record it in the ticket?
Amanda Hill
Thanks! I need to see the latest sketches to finalize a project.
Risotto 🤖
I granted access to Figma for you. You can now view the UI sketches to finish your project.
Customer Testimonials Supporting Risotto’s Software Access Automation Capabilities:
“When a team member asks, ‘How do I get access to Hightouch?’ they’re not looking for a link or a document; they need immediate, actionable assistance… Risotto intelligently understands the intent behind the request. It confirms existing permissions, coordinates necessary approvals proactively, and automatically provisions access upon approval. This automation significantly speeds up provisioning and improves user satisfaction.”
– Phillip Rickett, VP of IT at Fundrise
“The software access automations were a huge win for us. They were super easy to set up and we now have more than 30 applications with automated provisioning running 24/7.”
– Tom Grinberg, IT Manager at Trust & Will
"Automated software access saves us so much time. Within minutes people get the access they need with everything tracked, approved, and no additional overhead needed… For sensitive tools and resources Risotto's automated time-based access has been a game-changer."
– Collin Clifford, Legal & Compliance Manager at Superhuman
"Our control for SOC 2 is that access to privileged systems is approved by a manager… Risotto is able to automate the approval process and ticket tracking portion which is exactly what we needed.”
– Vergil Smith, IT Manager at Vidyard
Advantage #2: Auto-Learning Capabilities Based on Past Slack Tickets and Updates (Reducing KB Creation & Maintenance Work)
If the knowledge base doesn't have an answer, and Risotto can't find one, a human IT agent steps in (via a seamless Slack-based escalation workflow, which we’ll cover later). Risotto then automatically learns from the agent's solution and can suggest it in the future when a similar question arises.
At Risotto, our motto is, "Never answer the same question more than once", and this greatly reduces the time spent on creating or maintaining knowledge base articles.
Beyond learning from past ticket resolutions, Risotto can automatically learn from general Slack updates (with your approval for it to track specific channels) and utilize that information in its responses.
In the example above from the Superhuman case study, an employee asks, “Hey, when’s our next audit for SOC 2?”.
Typically, this type of information isn’t contained inside formal KB articles, but there may have been a recent update in a Slack channel or a past ticket resolution about when the next audit for SOC 2 is coming.
Beyond KB articles, Risotto also utilizes information from Slack in its answer and provides a successful resolution: “The next SOC 2 audit will start in July and the observation period should last three months [1] [2].”
Notably, each Risotto answer always includes numbered reference links, like [1][2], that you can click to view the exact sources, ensuring full transparency.
Customer Testimonials Supporting Risotto’s Auto-Learning Capabilities
“The killer feature for us was that it could effortlessly learn and capture knowledge that our team creates every day in Slack… with Risotto, instead of constantly writing new documentation, our team can simply answer questions, and Risotto learns as we go.”
– Phillip Rickett, VP of IT at Fundrise
“The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”
– Peter Hadjisavas, Head of IT at Hazel Health
Advantage #3: Effective Knowledge-Based Ticket Handling
Risotto effectively handles knowledge-based tickets and can perform initial triage and multi-step troubleshooting. Its multi-modal capability allows it to scan screenshots, automatically recognize complex issues, and solve them.
Next, we’ll delve into 3 examples that demonstrate the quality of Risotto’s responses.
Example #1: Risotto Performs Intelligent Triage
Andrew Baker
Hey, I'm in the conference room and the camera isn’t working, can you help?
Risotto performs intelligent triage, and asks a key clarifying question 🤖
Of course! Can you please tell me which conference room you are in?
Andrew Baker
Conference Room B
Risotto 🤖
Here are some steps you can try to fix the camera in Conference Room B:
Make sure the camera USB is plugged into the port labeled “AV1”...
Try unplugging the camera’s USB cable and plugging it back into the correct port.
Restart the Zoom meet session and check if the camera works after rejoining.
If it still doesn’t work, unplug the camera's power cable and plug it back in, and then try again [1] [2]
Notably: Risotto performs triage and directly solves the issue without linking to a knowledge base article or providing an overwhelming amount of text, offering a concise and effective solution.
Example #2: Risotto Performs Multi-Step Troubleshooting & Intelligently Adapts to a Curveball
Tyler Morris
How can I get an employee badge?
Risotto’s initial response 🤖
“To obtain an employee badge, follow these steps…”
Tyler Morris throws a curveball into the equation:
I actually just need a temporary one, I left mine at home.
Risotto intelligently adapts to the new context 🤖
If you forget your employee badge, visit the reception desk to obtain a temporary badge.
Example #3: Multi-Modal Capabilities
In the above example, taken from the Trust & Will case study, an employee uploads a screenshot, and adds, “Hey, I’m having trouble logging into my account”.
Risottos scans the screenshot, automatically recognizes the problem, and solves it: “That error message is because we no longer allow username/password logins. Can you try it through a Single Sign-On (SSO) in your Okta dashboard?”
The employee replies: Cool! That worked!
Just like that, Risotto entirely solved the issue without involving a human IT agent.
Customer Testimonials Supporting Risotto’s Knowledge-Based Question Handling Capabilities
“Our previous tool summarized whatever it pulled from wiki articles, it didn’t supplement responses with broader LLM knowledge or reasoning. This approach fell short because it lacked the capability to fully understand user intent or supplement answers with external knowledge… Risotto, however, synthesizes information from multiple inputs to provide context-aware, accurate, and actionable responses.”
– Phillip Rickett, VP of IT at Fundrise
“Risotto started answering complex product questions even I didn’t know off the top of my head ... It was pulling insights from our own past Slack conversations, surfacing knowledge that would have otherwise been buried.”
– Phillip Rickett, VP of IT at Fundrise
“It was amazing to see Risotto solve questions for me when I was out of the office, and our employees loved getting answers instantly.”
– Collin Clifford, Legal & Compliance Manager at Superhuman
Advantage #4: Seamless Slack-Based Workflow
Risotto integrates directly into Slack, a platform employees already use, ensuring they never have to wonder where to find help. It's ready to use from day one, requiring no complex setup.
As discussed in our origin story, when you’re managing over 1,000 employees the goal is to avoid introducing extra friction or a separate portal that employees need to learn and navigate to. A Slack-centric AI IT help desk achieves this, and increases employee adoption and satisfaction rates.
Example: Seamless Escalation to a Human IT Agent in Slack
Taking the earlier conference room camera example, when Risotto suggests a solution, the employee might reply:
“I tried that and it’s still not working - what next?”
In this scenario, Risotto can either continue troubleshooting or, if it recognizes it has reached its limit (as is the case above), Risotto escalates the ticket to a human agent via Slack:
“@Amanda Hill (AV Support), can you take a look?”
Risotto analyzes a ticket history to intelligently route the ticket to the correct department and person. For example, if it's a camera issue, Risotto routes it to the AV Slack channel and tags Amanda, since her ticket history indicates she typically handles such issues.
The IT agent has full visibility into all of Risotto's prior resolution attempts. Both the agent and the employee can communicate directly within a Slack thread, which ensures a smooth support experience.
Risotto automatically detects when an issue is resolved by analyzing the language in employee replies (e.g., "That worked"), then marks the ticket as closed. Agents can also manually close a ticket by using the ✅ emoji.
The IT agent can also transform their response into a formal knowledge base article with a single click, using the ✍️ emoji.
Customer Testimonials Supporting Risotto’s Slack-Based Integration
“We want AI to seamlessly fit into our team’s daily operations, meeting our users where they already work… Risotto’s minimal operational overhead and integration into Slack has enabled us to achieve exactly that.”
– Phillip Rickett, VP of IT at Fundrise
“We wanted to implement more standardization and automation in our help desk, but there wasn’t an easy way in Slack without clunky custom work. Risotto helped us do that.”
– Vergil Smith, IT Manager at Vidyard
“Risotto has been super popular internally, it’s a much improved experience for employees to get answers and problems solved immediately”
– Tom Grinberg, IT Manager at Trust & Will
Advantage #5: Seamless Bi-Directional Sync With Your Existing Ticketing Systems
Risotto offers seamless bi-directional sync with Jira (or Freshservice or Zendesk). It’s not designed to replace your current ticketing system; instead, we enhance it with a powerful AI component.
On the back-end, Risotto manages the entire ticket lifecycle, including:
Ticket creation
Titling
Categorization
Tagging
Routing
Initial triage
And more.
Rather than manually transferring chat logs and updating ticket statuses from Slack to Jira (which is not only time-consuming, but also error-prone), Risotto takes care of this and frees IT agents to focus on higher value tasks.
Plus, IT agents can also respond directly within Jira, and these responses will sync back to the Slack ticket.
Customer Testimonial Supporting Risotto’s Seamless Bi-Directional Sync with Existing Ticketing Systems
“Risotto became the orchestration layer for Jira Service Management and gives us instant automation with AI… We always wanted to require a reason for application access, but it was really difficult to integrate that into JSM. Risotto adds that functionality to JSM and so much more.”
– Tom Grinberg, IT Manager at Trust & Will
Advantage #6: Pre-Built Workflows That Are Immediately Operational (In Hours, Not Months) & Seamless Onboarding Experience
Risotto offers an intuitive self-serve dashboard. This is a key differentiator from other competing platforms, many of which require you to contact a Customer Success representative for implementation of even minor changes, or to add new applications for software access.
As Phillip Rickett, VP of IT at Fundrise, stated in our case study:
While Risotto offers intuitive self-serve configuration, initial onboarding is always guided by a member of our founding team, all of whom possess extensive IT experience.
As Tom Grinberg, IT Manager at Trust & Will, stated in our case study:
“Working with the Risotto team was awesome from day one. They all have IT backgrounds and really cared about making us successful.”
Additional Customer Testimonial Supporting Risotto’s Pre-Built Workflows & Seamless Onboarding Experience
“Ease of deployment was huge. We didn’t need a consultant or months of configuration. Risotto just worked.”
– Peter Hadjisavas, Head of IT at Hazel Health
“The speed and simplicity of Risotto’s setup was a great sign that we had made a good decision.”
– Phillip Rickett, VP of IT at Fundrise
"Risotto had the most thorough onboarding experience I've ever been a part of. Alex was great - he met with us weekly and made it very easy to quickly get up and running."
– Collin Clifford, Legal & Compliance Manager at Superhuman
Advantage #7: Multi-Department Capabilities (HR, Sales, Legal, etc.)
Currently, IT teams are typically the first to adopt Risotto, as our platform was initially designed and positioned to address their specific needs.
However, as IT teams successfully implement Risotto and achieve notable automation rates, other departments often become intrigued and express interest in leveraging Risotto for their own repetitive tickets.
Following IT, the HR department is the most common adopter, with other departments such as Sales and Legal also frequently expressing interest.
Risotto offers several key benefits for multi-department adoption:
Our AI agent intelligently routes tickets to the correct department and person, resulting in significant time savings.
Risotto includes built-in ticketing functionality, ideal for non-IT departments seeking a simpler solution than tools like Jira.
Each department has the flexibility to easily customize their own settings (such as maintaining separate per-department knowledge bases).
Unlike many competing AI IT support tools, we do not charge additional fees for each department using Risotto.
Customer Testimonial Supporting Risotto’s Multi-Department Capabilities
"The multi-department capabilities are awesome. Our engineering and RevOps teams now also want to use Risotto as they also get lots of the same questions over and over again”.
– Collin Clifford, Legal & Compliance Manager at Superhuman
Interested in Learning More About Risotto?
Risotto provides instant tier-1 ticket automation, deployable in hours rather than weeks or months. We encourage you to:
Explore our customer success stories
Fundrise: Automated nearly 60% of IT support requests.
Hazel Health: Improved deflection from 3–5% to over 20%.
Superhuman: Automated nearly 20% of IT support requests.
Trust & Will: Automated nearly 35% of IT support requests.
Shakepay: Automated nearly 40% of IT support requests.
Retool: Reduced average SLA resolution time from 2 days to under 1 day.
Vidyard: Automated nearly 56% of IT support requests.
2. Moveworks
Moveworks is an agentic AI platform that can also be used to automate tier-1 IT tickets, however, it requires extensive manual configuration. (We discuss other downsides and how Risotto compares in our Moveworks alternatives article).
Moveworks can serve multiple departments, including IT, HR, Finance, Marketing, Sales, Engineering, and more.
Some of their key AI-powered capabilities include:
Agent Studio: Empower developers to build AI agents for a vast number of use cases.
AI Agent Marketplace: Explore an extensive library of AI agents for various departments.
AI Assistant: Employees can save time on tedious tasks. For example, they may type in, “Find me case studies for customers who use Workday, and are in the biotech sector” — Moveworks will then utilize the Salesforce Customer Details plugin and output the relevant case studies.
Enterprise Search: Combines agentic RAG with sophisticated permissions and AI ranking to deliver personalized answers to employees.
Service Management Tools: Identify key trending issues using generative AI and fix them before they become larger problems.
Paid Time Off Requests: If an employee asks “Can I book next Monday through Wednesday off if I have enough PTO?”, Moveworks can utilize large language models to understand the request and automatically execute it.
3. Aisera
Aisera is an agentic AI builder platform. While it can automate Tier 1 IT tickets, some customers have reported extensive configuration and maintenance requirements, as detailed in our Aisera alternatives article.
Some of Aisera’s AI-powered capabilities include:
AI Agents and Orchestration: Create domain-specific AI agents across various departments, including IT, HR, Procurement/Finance, Customer Support, Sales & Marketing, and more.
Aisera Assistant: Utilize AI to help answer employee questions such as "draft an email based on a document", "summarize the notes from my last meeting", etc.
Autobrief: Analyze documents via AI at scale. For example, you could upload 4 files and ask "Are there any duplicate invoices?"
GenIQ: Positions itself as ChatGPT for your enterprise, and reduces context switching between apps.
GenAI Summarization: Utilize AI to help summarize lengthy documents.
4. Jira Service Management
While Jira Service Management can be used for AI tier-1 ticket automation, it wasn’t specifically built from the ground up for this purpose. We detail this further in our Jira Service Management alternatives article.
Some of JSM’s AI-powered capabilities include:
Virtual Service Agents: Utilize intent flows or AI answers to help deflect tickets, deliver quicker support to customers, and reduce wait times.
Knowledge Management: Using generative AI, JSM delivers more relevant articles and suggestions, helps you draft more effective documentation via AI, automatically identifies gaps in your KB, and suggests new article topics based on past customer tickets.
Agent & Admin Productivity: Organize your queue and prioritize the most relevant tickets via AI triage, customer sentiment analysis, and Rovo Agent’s Service Triage Assistant.
AI Summaries: AI automatically summarizes ticket history, saving you significant time.
AI Drafting & Editing: Utilize AI to help draft responses or edit and improve existing text (e.g., ask AI to make it more concise, fix spelling and grammar, change tone, etc.)
Similar Requests: Utilize AI to easily find past similar requests (with a similar title) to the ticket you’re currently solving.
AIOps Capabilities, such as AI incident creation, AI incident summary and timeline in Slack, AI suggestions panel, AI PIR generation, etc.
Note: Most of Jira Service Management’s AI-powered features are only available via the Premium pricing plan.
5. Freshservice
Freshservice is an AI-powered ITSM platform. It’s part of the broader Freshworks platform which includes other products like Freshdesk (modern, AI-assisted customer service) and Freshdesk Omni (AI-powered omnichannel solution for customer service).
Some of Freshservice’s AI features include:
AI-Driven Ticket Summaries: Utilize AI to summarize tickets and chats from Slack and MS Teams, saving time and enabling faster resolution.
Automatically Generated KB Articles: Automatically turn past ticket resolutions into KB articles.
AI Drafting: As you’re solving a ticket, utilize AI to improve the response (e.g., expand text, rephrase text, enhance tone, make it sound more professional, etc.). This increases customer satisfaction.
Smart Suggestions: Freshservice’s AI can automatically suggest ticket fields like priority, urgency, or type, reducing manual work.
Translations: With just a couple clicks, support agents can automatically translate tickets, conversations, and summaries into their preferred language.
AI Insights: Identify trends and root causes, and take appropriate action before issues escalate.
6. Zendesk
While Zendesk can be utilized by IT teams, it’s better known for its AI-powered service desk capabilities for customer service teams.
Some of their key AI-powered capabilities include:
AI Agents: Resolve customer and employee conversations across multiple channels.
Custom Flows: Automate common customer inquiries. For example, if someone asks "I want to cancel my order", you can set up a custom flow to automate these types of scenarios. This saves customer support teams significant time.
AI-Powered Insights: Prioritize the most important key issues to address with the help of AI, and improve customer interactions going forward.
AI Copilot: Offers real-time suggestions and proactive assistance to agents as they’re solving customer queries.
KB Creation: Use AI to turn a few bullet points into a fully complete KB article using generative AI.
7. Leena AI
Leena AI is an agentic AI tool. Unlike Risotto, it wasn’t specifically built from the ground up for the single purpose of tier-1 ticket automation, but can be used for automation purposes.
Some of their AI capabilities include:
Agentic AI Use Case Library: Browse 1,000+ templates across various functions, including IT, HR, Sales, Finance, Procurement, etc.
Autonomous Agent: Build AI agents that can automate repetitive tasks via natural language processing.
Employee Onboarding: Use Leena AI's WorkLM™ powered virtual assistant to streamline employee onboarding from beginning to end.
Enterprise Search: Powered by WorkLM™, which is fine tuned on 10M+ enterprise prompts.
IT Knowledge Management: Create, centralize, organize, and optimize your KB more efficiently with the help of artificial intelligence.
AI Insights: Identify important trends and metrics, and act on key issues or emerging opportunities.
8. InvGate
InvGate positions themselves as an “IT Management platform for an AI-enabled world”, and they can help with various AI-powered use cases that can help improve customer experience, including:
AI-Improved Responses: The AI Analyzes the agent’s draft and improves their copy, which increases response times and improves overall agent productivity.
Knowledge Article Summaries: When customers ask questions, you can leverage InvGate’s AI-powered chatbot to automatically surface & summarize relevant knowledge articles, and then send them to customers.
Knowledge Article Generation: Turn closed tickets into KB articles in a couple clicks.
Ticket Summarization: Helps team leads, supervisors and managers review tickets more quickly.
Interested in Learning More About Risotto?
Our tool was built by IT for IT to solve a singular, specific challenge we've experienced firsthand: automating tier-1 IT support tickets. This includes knowledge base questions, software access requests (whether time-based, approval-based, or self-service), and password resets.
Risotto is ready to deploy immediately, working out-of-the-box from day one in just hours, not weeks or months.
To learn more, we invite you to: