Customer Stories

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33%
IT Tickets Autosolved
40%
Helpdesk autosolve
53%
Resolution rate on day one of implementation
20%
(up from 3–5%) Autosolve Rate
56%
Support Tickets Autosolved
38%
IT ticket automation rate
3.8sec
Average Response Time
40–50
Applications Onboarded
55%
SLA Time Reduction
20%
Deflection Rate Jumps
24/7
Availability Of Answers
41%
Revenue Technology ticket automation rate
91%
Autosolve Rate
114,000
Hours of support wait time saved
3.78 sec
Average First Response Time

Our Customer Stories

From 50+ Manual Tickets/day to Multi-Department Automation: How ThoughtSpot Transformed IT Support with AI
Read full case study
50.2%
Total automation rate
6.5 hours
Avg resolution time vs 31 hours previously
How Gusto Auto-Resolves 55% of Tickets With Risotto
53%
Resolution rate on day one of implementation
114,000
Hours of support wait time saved
Read full case study
See the video
How Thinkific automates 46% of total support tickets with Risotto
Read full case study
45%
Resolution Rate Across Departments
86%
Auto-solve Rate in the Engineering Department
How Jobber Built an Enterprise-Wide AI Support Funnel With Risotto
41%
Revenue Technology ticket automation rate
2,747 hours
Saved waiting for ticket resolution
Read full case study
See the video
From 100+ Weekly Manual Tickets to 90% Automation: How Ironclad Transformed IT Support with AI
Read full case study
91%
Autosolve Rate
40–50
Applications Onboarded
Don’t take our word for it.

Hear how teams like yours are transforming their IT support.

“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”

Charlie Verrey
IT Manager, Retool

“Risotto now automatically resolves or handles initial triage for 56% of our support tickets.”

Vergil Smith
IT Manager, Vidyard

“It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.”

Phillip Rickett
Head of IT, Fundrise

“We set out to become AI native. Risottoʼs AI support agent is helping us turn this vision into a reality.ˮ

Jose Izquierdo
Head of AIT Operations at Gusto

“Risotto’s AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals.”

Mike Smith
IT Operations Manager at Jobber

The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”

Peter Hadjisavas
Head of IT, Hazel Health

“We came to Risotto hoping to hold the line – but the results blew away our expectations. We doubled our resolution rate on day one, and it hasnʼt dropped since.”

Jose Izquierdo
Head of AIT Operations at Gusto

“Risotto now automatically resolves or handles initial triage for 56% of our support tickets.”

Vergil Smith
IT Manager, Vidyard

"Risotto started autosolving tickets immediately. Within the first few weeks, we saw departments that had never tracked ticket requests before, like our Cloud team, asking to get on the platform and streamline their support function."

Erik Van Dijk
Senior IT Manager at Jobber

“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”

Charlie Verrey
IT Manager, Retool

“It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.”

Phillip Rickett
Head of IT, Fundrise

“Risotto’s AI-powered support is fully embedded in the way we operate, from day-one employee onboarding to providing technical support for seasoned team members.”

Erik Van Dijk
Senior IT Manager at Jobber

“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”

Charlie Verrey
IT Manager, Retool

The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”

Peter Hadjisavas
Head of IT, Hazel Health

“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”

Charlie Verrey
IT Manager, Retool

“Risotto now automatically resolves or handles initial triage for 56% of our support tickets.”

Vergil Smith
IT Manager, Vidyard

“It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.”

Phillip Rickett
Head of IT, Fundrise

“We set out to become AI native. Risottoʼs AI support agent is helping us turn this vision into a reality.ˮ

Jose Izquierdo
Head of AIT Operations at Gusto

“Risotto’s AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals.”

Mike Smith
IT Operations Manager at Jobber

The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”

Peter Hadjisavas
Head of IT, Hazel Health

“We came to Risotto hoping to hold the line – but the results blew away our expectations. We doubled our resolution rate on day one, and it hasnʼt dropped since.”

Jose Izquierdo
Head of AIT Operations at Gusto

“Risotto now automatically resolves or handles initial triage for 56% of our support tickets.”

Vergil Smith
IT Manager, Vidyard

"Risotto started autosolving tickets immediately. Within the first few weeks, we saw departments that had never tracked ticket requests before, like our Cloud team, asking to get on the platform and streamline their support function."

Erik Van Dijk
Senior IT Manager at Jobber

“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”

Charlie Verrey
IT Manager, Retool

“It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.”

Phillip Rickett
Head of IT, Fundrise

“Risotto’s AI-powered support is fully embedded in the way we operate, from day-one employee onboarding to providing technical support for seasoned team members.”

Erik Van Dijk
Senior IT Manager at Jobber

“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”

Charlie Verrey
IT Manager, Retool

The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”

Peter Hadjisavas
Head of IT, Hazel Health