Risotto handles repeat questions instantly, drawing answers from and directing queries to your knowledge base.
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An employee help desk that keeps HR available 24x7.
An IT support agent who’s always ready to help.
The AI agent that your whole company will thank you for.
Support employees better with instant solutions, keep private conversations private, and track problem trends to improve your company's culture.
Get an AI IT agent that autosolves issues, not just deflects them. Risotto offers true conversational multi-step troubleshooting combined with actions & capeabilities to automate your most common support workflows.
Automate repeat tickets with an AI help desk. Give every employee the support experience they deserve, whether they’re pinging legal, finance, engineering, or sales ops.
Get your free demo
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Trusted by teams who put people first
AI Help Desk
Get an AI help desk that gets smarter with every question.
Never answer the same question twice. Risotto learns from your knowledge base, Confluence docs, public Slack threads, and more, all while tackling requests 24x7.
Augment ITSM tools like Jira, Freshservice, and Zendesk through a seamless two-way sync while also extending easy ticketing to any department who needs it.
Get an AI help desk that uses plain language, deciphers screenshots, and handles multi-step troubleshooting, 24x7.
Risotto syncs with ticketing tools like Jira, Freshservice, and more to track, update, and manage tickets. Or if you prefer, you can use Risotto completely for end-to-end ticketing.
Built-in Support
Risotto lives where you already work.
Risotto plugs into your comms channels, Slack, Teams, email, etc., so that your employees get support where the conversations happen.
Risotto integrates directly with Slack ticketing, Teams, email, and more. So IT support exists in the tools your employees already use.
It has an intuitive interface that can instantly understand and analyze screenshots and images as well as conversations.
Provide support where employees are comfortable asking for it. Risotto integrates directly with your corporate chat channels such as Slack, Teams, email, and more.
Customize the look and feel of your AI agent to showcase your brand and culture
Cross-Department Help Desk
Instant routing to the right person in the right department.
Risotto loops in the right person, armed with context. It learns from solved threads so the next answer comes even faster.
Get a unified help desk that supports IT, HR, Finance, and more.
Automatically and securely route all tickets to the right team and person based on conversational context.
One help desk for IT, Legal, Finance, Security, and more. One help desk for the entire organization.
Automatically route tickets to the right team and person based on context.
Customizable RBAC controls to ensure each team gets the visibility they need and no more
IAM Automation
Risotto handles access with minimal interruptions to your day.
Risotto automates access management with expiry dates, approval chains, and role-based rules. All within your comms stack. All tracked. All secure.
Streamline role-based access, time-based controls, and self-service requests through identity automations and customizable approval workflows.
We integrate with providers like Okta and Google Groups to create seamless IAM automations.
Automate role-based access, time-based controls, and self-service requests without ever leaving your corporate chat channels.
Integrate with your IAM tools, maintain audit trails, and keep things secure.
AI Knowledge Management
Turn resolved tickets into knowledge base updates with one emoji.
No more manual knowledge base updates. Every time a request is resolved, add it to your documentation with one emoji. Risotto also keeps departmental knowledge separated. The next time someone asks, it’ll share the right information with the right employee.
Build and update your knowledge base on command by turning resolved tickets into support articles.
Why re-invent the wheel? Bring in knowledge from official 3rd party sources like Apple Documentation, Chrome Documentation, etc to help solve the knowledge gap problem.
AI shows which KB articles are underperforming and offers improvements.
Automatically log answers as knowledge base articles with a simple ✍️ prompt. No dusty docs, no stale info.
Answer a question once. Automate it next time. Risotto learns from your responses, your knowledge base, and Confluence docs to improve every day.
Proof that every department loves us.
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Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.
Charles Verrey
IT Manager at Retool
Read full case study
The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.
Peter Hadjisavas
Head of IT, Hazel Health
Read full case study
It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.
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Phillip Rickett
Head of IT, Fundrise
Read full case study
Risotto now automatically resolves or handles initial triage for 56% of our support tickets.
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Vergil Smith
IT Manager at Vidyard
Read full case study
Built for IT, by IT.
Interactions that work like human conversations
Risotto troubleshoots like a real IT agent with back-and-forth conversations to understand context, arrive at the right answers, or escalate. Independently.
One enterprise, unlimited teams and departments
We are enterprise-ready with one license that covers IT, HR, Finance, Legal, Sales Ops, and more. And we help you cut down on licenses for your IGA tools with easy time-based access and integrated access reviews, all embedded in a single support funnel.
Quick actions, not just quick answers
Go live in hours. Risotto immediately starts responding to and resolving queries. See it auto-update your knowledge base, reset passwords, grant access. Stay in control.
Tech stacks are messy. Risotto ties them together.
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Risotto doesn’t stop at HR.
We’re game for all internal support questions.
Still have questions?
Maybe these answers will help.
Does Risotto reduce the workload for HR teams?
Yes, and dramatically.
Most HR teams spend 40–60% of their day on repeat questions. Risotto clears that queue with AI-powered answers and automated approvals, so your team can focus on people, not policies.
We already have a shared inbox. How is this better?
Shared inboxes aren’t support systems.
Risotto doesn’t just organize requests, it handles them. It gives instant answers, routes tricky ones to the right person, and learns from every interaction so the next question is faster to solve.
What if someone asks something complicated?
Risotto still helps by opening the ticket, routing it to the right department, categorizing it, and doing the initial triage.
Finally, Risotto knows when to escalate, and whom to escalate to. With Risotto, when tickets go to a human, they’re already partly resolved which means everything gets done faster and everyone wins.
Plus, it supports human-in-the-loop tools like ChatGPT to help IT agents craft better replies, quicker.
What kind of time does this save my team?
Teams using Risotto save up to 50% of their time on day-to-day support.
That’s hours back, daily. Less inbox chaos. Fewer interruptions. More time for retention, engagement, culture-building, and strategy.
How hard is it to implement Risotto?
It’s live in a day.
No consultants. No “change management.” Just connect your tools (Slack, Jira, Notion, etc.) and let Risotto handle support right where it’s already happening.
Your customers aren’t the only ones who deserve a 5-star support experience.
Elevate your employees’ IT support system with a truly autonomous AI help desk.
Get your free demo
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