The best conversational AI IT ticket resolution platforms share the same core objectives: (1) freeing up IT agents to focus on higher-value work and (2) helping growing IT teams support more employees without increasing headcount.
These platforms can help you automate various types of tier-1 tickets, including knowledge-based questions, software access requests, password resets, and more.
When you’re comparing different platforms, the main considerations to keep in mind are:
Answer quality: Many tools return generic knowledge-base links when employees ask questions or provide low-quality answers that don’t fully solve employees’ issues. Instead, the right platform should correctly interpret the intent behind questions, provide accurate answers, and conduct triage and multi-step troubleshooting — just like chatting with a real member of your IT team.
Multi-modal support: Employees often drop a screenshot to IT and ask, “hey, can you help me with this?”. The AI agent should be able to analyze screenshots and automatically identify and solve the issue.
Software access automation: The platform should be able to automate time-based access, approval-based access, and self-service access. You should be able to add existing applications and configure RBAC rules, complex approval workflows, and more, via an intuitive self-serve dashboard (rather than contacting a Customer Success representative).
Continuous learning: Choosing an AI Agent that learns from past resolved tickets and interactions reduces the time you spend on creating and maintaining your knowledge base. That way, you never have to answer the same question more than once.
Setup and onboarding: Many conversational AI IT solutions can take weeks or months to configure, which slows down the deployment and your return on investment. For a faster time-to-value, choose a platform that can be deployed in hours and offers immediate out-of-the-box capabilities.
Integration with existing workflows: The best platforms work seamlessly within the existing tools you already use, such as Slack, rather than forcing employees to navigate to a separate portal to ask questions. Bi-directional sync with your ticketing platform (like Jira, Freshservice, or Zendesk) can also reduce repetitive manual work for IT agents.
Multi-department capabilities: If you plan to automate repetitive tickets across several departments (e.g., HR, Sales, Legal, etc.), prioritize a solution that’s ready out of the box with minimal setup, offers seamless per-department setting configurations, and doesn’t charge extra per department.
In this guide, we evaluate the 8 best conversational AI IT ticket resolution platforms with the above considerations in mind.
We’ll start by discussing Risotto (our own product), which was built from the ground up for a single purpose: automating tier-1 tickets via a conversational format in Slack. Unlike generalist AI agent builder platforms, Risotto is ready to deploy out of the box in hours.
Then, we’ll discuss generalist AI agent builder platforms, including Moveworks, Aisera, Glean, and Leena AI. While you can configure these platforms for automated IT ticket resolution, they weren’t built for this single purpose. Consequently, they can take several weeks or months to deploy, and their AI IT ticket resolution capabilities are more limited.
Finally, we’ll discuss traditional IT help desk platforms, including Jira Service Management and Freshservice. These platforms weren't specifically built for conversational tier-1 ticket resolution, even if they’ve gradually added various AI capabilities over time. As a result, setup and maintenance are time-consuming, and they struggle to improve automation rates meaningfully.
Let’s dive in.
1. Risotto
The Best Conversational AI IT Platform for Tier-1 Ticket Resolution in Slack
Risotto is the first conversational AI IT platform that works immediately out of the box to automate both knowledge questions and access requests directly in Slack. We seamlessly integrate via bi-directional sync with Jira, Freshservice, and Zendesk.
Risotto has a proven track record of automating 20–60% of IT support tickets:
Fundrise: Automated nearly 60% of IT support requests.
Hazel Health: Improved deflection rates from 3–5% to over 20%.
Superhuman: Automated nearly 20% of IT support requests.
Trust & Will: Automated nearly 35% of IT support requests.
Shakepay: Automated nearly 40% of IT support requests.
Retool: Cut average SLA resolution time from 2 days to under 1 day.
Vidyard: Automated nearly 56% of IT support requests.
Below is an example of Risotto handling a knowledge-based support ticket ("I'm in the conference room and my camera isn't working").
Risotto automatically manages departmental ticket routing, performs intelligent tier-1 triage and information collection, provides an auto-resolution, syncs all comments and activities with your ticketing system, and more.
Below is an example of Risotto automating a time-based software access request. It’s handled through a conversational format in Slack. On the backend, you can configure RBAC rules, complex approval workflows, and more. Risotto also automates approval-based and self-service access workflows.
Here’s what we’ll explore next:
Our experience with repetitive tier-1 IT tickets that drove us to build Risotto.
How Risotto solves the limitations of existing tools (supported by customer feedback).
3 examples of Risotto's answer quality for knowledge-based questions.
How Risotto automates software access requests and meets enterprise IT security & compliance needs.
We Understand the Frustrations of IT Teams Because We’ve Lived Them Firsthand
Prior to Risotto, our co-founder Alex led IT engineering at Gusto and Dropbox.
As we explore in our origin story, his team at Gusto evaluated dozens of solutions, but no single platform met all of their needs. Most solutions:
🚫 Gave low-quality, inaccurate answers or linked to KB articles without directly attempting to solve the issue.
🚫 Struggled to learn from past tickets and resolutions automatically, then apply that knowledge to future answers.
🚫 Couldn’t properly automate common IT actions, such as time-based access requests.
🚫 Didn’t work out of the box and required extensive configuration that took several weeks or months.
🚫 Didn’t natively integrate with Slack. This kills adoption as it requires context switching with yet another app.
🚫 Provided poor integration with existing ticketing systems (like Jira) and required manual copying of conversation logs and updating ticket statuses in multiple places.
🚫 Lacked proper multi-department capabilities, required complex additional configurations, and charged extra for each department.
Next, we'll explain how Risotto solves each and every challenge outlined above, supported by real customer feedback.
How Risotto Solves the Limitations of Existing Tools (Supported by Customer Feedback)
❇️ Intelligent, Context-Aware Answers to Knowledge-Based Questions
Risotto provides accurate, relevant responses to knowledge-based questions via a seamless conversational format in Slack. Our AI agent excels at:
Understanding the true intent behind an employee’s question via cutting-edge natural language processing models.
Performing initial triage and multi-step troubleshooting. Per the above example, when an employee asks how to connect to the guest Wi-Fi, our AI agent asks key clarifying questions, such as “Which office are you asking about?” and “Is this a personal device or a company device?”
Performing multi-modal resolutions. For example, when an employee uploads a screenshot without any description, Risotto can interpret the issue and resolve it automatically.
Utilizing multiple sources beyond KB articles (including past Slack ticket resolutions and updates) to provide more relevant, up-to-date answers.
Providing answers that strike the right balance — not too brief to be unhelpful, yet not so lengthy that they overwhelm employees. We aim for the optimal amount of detail needed to resolve most issues successfully.
As several customers have mentioned:
“Our previous tool summarized whatever it pulled from wiki articles, it didn’t supplement responses with broader LLM knowledge or reasoning. This approach fell short because it lacked the capability to fully understand user intent or supplement answers with external knowledge… Risotto, however, synthesizes information from multiple inputs to provide context-aware, accurate, and actionable responses.”
– Phillip Rickett, VP of IT at Fundrise
“Risotto started answering complex product questions even I didn’t know off the top of my head ... It was pulling insights from our own past Slack conversations, surfacing knowledge that would have otherwise been buried.”
– Phillip Rickett, VP of IT at Fundrise
“It was amazing to see Risotto solve questions for me when I was out of the office, and our employees loved getting answers instantly.”
– Collin Clifford, Legal & Compliance Manager at Superhuman
❇️ Risotto Automatically Learns from Past Ticket Resolutions & Updates
As mentioned, Risotto typically automates 20–60% of IT support tickets. When Risotto can't resolve a ticket (usually because it lacks sufficient confidence in the knowledge base to provide an accurate answer), it seamlessly escalates to a human IT agent through Slack.
As IT agents respond to questions, Risotto continuously learns from their interactions in the background. Additionally, when placed in designated Slack channels (with your permission), Risotto automatically captures knowledge from every conversation and update.
It's like having a dedicated team member who documents every resolution and updates your knowledge base — automatically creating a living playbook in the background.
The outcome?
At Risotto, our guiding principle is: "Never answer the same question twice."
As several customers have noted:
“The killer feature for us was that it could effortlessly learn and capture knowledge that our team creates every day in Slack… with Risotto, instead of constantly writing new documentation, our team can simply answer questions, and Risotto learns as we go.”
– Phillip Rickett, VP of IT at Fundrise
“The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”
– Peter Hadjisavas, Head of IT at Hazel Health
❇️ Powerful IGA Capabilities: Automate Software Access Workflows In Slack
Risotto automates time-based access provisioning and deprovisioning — a key capability that many competing tools lack. Risotto also handles approval-based and self-service workflows seamlessly.
In addition:
We offer easy application setup through an Okta import wizard.
Configure any type of access rules, regardless of complexity. Set RBAC rules using intuitive boolean logic, build multi-step approval workflows (sequential and broadcast approvals), and much more — this is just the tip of the iceberg.
Risotto always collects justification for access requests when appropriate (via a user-friendly, conversational format in Slack), with full logging for compliance and security auditing.
As several customers have noted:
“When a team member asks, ‘How do I get access to Hightouch?’ they’re not looking for a link or a document; they need immediate, actionable assistance… Risotto intelligently understands the intent behind the request. It confirms existing permissions, coordinates necessary approvals proactively, and automatically provisions access upon approval. This automation significantly speeds up provisioning and improves user satisfaction.”
– Phillip Rickett, VP of IT at Fundrise
“The software access automations were a huge win for us. They were super easy to set up and we now have more than 30 applications with automated provisioning running 24/7.”
– Tom Grinberg, IT Manager at Trust & Will
"Automated software access saves us so much time. Within minutes people get the access they need with everything tracked, approved, and no additional overhead needed… For sensitive tools and resources Risotto's automated time-based access has been a game-changer."
– Collin Clifford, Legal & Compliance Manager at Superhuman
"Our control for SOC 2 is that access to privileged systems is approved by a manager… Risotto is able to automate the approval process and ticket tracking portion which is exactly what we needed.”
– Vergil Smith, IT Manager at Vidyard
❇️ Works Entirely in Slack to Meet Employees Where They Already Are
With Risotto, employees never have to leave Slack to request software access or ask knowledge base questions.
As detailed in our origin story, this is a key differentiator, especially for large enterprise teams with 1,000+ employees. Requiring employees to navigate to separate portals typically results in poor adoption rates, confusion from learning new systems, and unnecessary friction — all of which can be eliminated by working directly within Slack, where employees already ask questions and spend most of their time.
As several customers have noted:
“We want AI to seamlessly fit into our team’s daily operations, meeting our users where they already work… Risotto’s minimal operational overhead and integration into Slack has enabled us to achieve exactly that.”
– Phillip Rickett, VP of IT at Fundrise
“We wanted to implement more standardization and automation in our help desk, but there wasn’t an easy way in Slack without clunky custom work. Risotto helped us do that.”
– Vergil Smith, IT Manager at Vidyard
“We’re now able to keep requests centralized and work on all of those things in one view, which is really nice. It works so reliably so we don’t have to worry about missing a message”.
– Charlie Verrey, IT Manager at Retool
“Risotto has been super popular internally, it’s a much improved experience for employees to get answers and problems solved immediately”
– Tom Grinberg, IT Manager at Trust & Will
❇️ Ready to Deploy Out of the Box in Hours
We intentionally didn't build Risotto as a broad AI agent platform with countless use cases — instead, we have one focused strength and mission: automating tier-1 IT tickets in Slack. Because this is our sole focus, the solution comes pre-built, and we deliver significantly better AI ticket automation rates than competing platforms.
Getting started with Risotto takes hours, not weeks or months. Complex configurations and lengthy onboarding times are a problem of the past.
As several customers have noted:
“Ease of deployment was huge. We didn’t need a consultant or months of configuration. Risotto just worked.”
– Peter Hadjisavas, Head of IT at Hazel Health
“The speed and simplicity of Risotto’s setup was a great sign that we had made a good decision.”
– Phillip Rickett, VP of IT at Fundrise
"Risotto had the most thorough onboarding experience I've ever been a part of. Alex was great - he met with us weekly and made it very easy to quickly get up and running."
– Collin Clifford, Legal & Compliance Manager at Superhuman
❇️ Bi-directionally Sync With Your Ticketing System (Jira, Freshservice, or Zendesk)
Risotto integrates seamlessly with popular IT ticketing systems like Jira, Zendesk, and Freshservice. Rather than replacing these tools, it acts as an intelligent orchestration layer that adds powerful conversational AI for automated ticket resolution.
As Risotto solves tickets in Slack, it syncs every interaction with your ticketing platform and automates:
Ticket creation
Titling
Categorizing
Tagging
Routing
Triage
And more
As Tom Grinberg, IT Manager at Trust & Will, noted in our case study:
“Risotto became the orchestration layer for Jira Service Management and gives us instant automation with AI… We always wanted to require a reason for application access, but it was really difficult to integrate that into JSM. Risotto adds that functionality to JSM and so much more.”
❇️ Multi-Departmental Capabilities that Work Seamlessly Out Of The Box
Risotto was originally designed for IT teams, and they've historically been the ones to champion the tool internally.
As other teams witness successful implementations, word spreads throughout the company. Departments like HR, Sales, and Legal — who face similar challenges with repetitive tickets that are ripe for AI automation — also want to implement Risotto to improve automation rates and response times.
Risotto makes multi-departmental expansion frictionless:
No additional cost: Every department is included at your current pricing.
Built-in ticketing system: Designed specifically for non-IT departments that don’t need unnecessary complexity.
Department-specific configuration: Each team can set up its own knowledge bases and settings through an intuitive interface.
Privacy & data separation: For example, HR can't access IT tickets and vice versa.
Diving Deeper: 3 Examples Demonstrating Risotto's Conversational AI IT Ticket Resolution Capabilities
To further illustrate how Risotto accurately handles knowledge-based questions via a conversational, user-friendly format in Slack, let's look at three examples:
Example #1: Risotto Conducts Intelligent Triage – Resolution & Escalation Scenarios
In the scenario above, Andrew asks: "I'm in the conference room having trouble with the camera. Can you help?"
If you brought this question to a human IT agent, their next question would be “which conference room are you in?”, right? Because the cameras in different conference rooms might have different configurations.
Risotto performs triage exactly like this, responding to Andrew’s question by asking: “Can you please tell me which conference room you are in?”
After Andrew clarifies that he’s in "Conference room B,” Risotto delivers a contextually relevant response:
“The USB camera labelled “AV1 in conference room B sometimes has a poor connection. Please try these steps to fix the problem:
Confirm that the camera’s USB is plugged into the correct USB port (it should be labelled AV1).
Try unplugging the camera’s USB cable and plugging it back into the AV1 port.
Restart your meeting session (on Zoom or Teams) and check if the camera works after rejoining.
If none of the above works, unplug the camera's power cable and plug it back in, and then try again [1] [2].”
After solving an issue successfully (e.g., if Andrew replies saying “Unplugging it and plugging it back in worked!”), Risotto automatically marks the ticket as resolved, although IT agents can also manually mark incoming tickets as closed using the ✅ emoji.
Risotto also recognizes when resolving an issue is beyond its capabilities. In these cases, it:
Intelligently escalates the request to the relevant IT agent in Slack, keeping in mind:
The issue type (e.g., camera problems are routed to the AV Slack channel).
Who is most qualified to answer the question in that department (based on their history of previous ticket resolutions).
Forwards the relevant context to the IT agent, such as the employee’s original question, the conversation history, and Risotto’s troubleshooting attempts.
Once the IT agent responds, they can turn their Slack response into a KB article via the ✍️ emoji, and all those articles can be easily accessed via our dashboard.
As stated, in the background, Risotto manages the entire ticket lifecycle via bi-directional sync with your ticketing system: Jira, Zendesk, or Freshservice.
Example #2: Risotto Interprets Context Changes, Adjusts Accordingly & Performs Multi-Step Troubleshooting
In the above scenario, Tyler starts by asking: "How can I get an employee badge?"
Risotto initially responds by explaining the process that new employees follow to obtain their badge.
But Tyler’s response changes the context of the conversation. He tells Risotto: "I actually already have a badge and just left it at home. Can I get a temporary one?"
The conversation is no longer about obtaining a new badge — Tyler just needs temporary access for the day. Traditional conversational AI IT chatbots get stuck here, though. They’ll continue suggesting instructions for getting your first badge, because they detect the keywords (“badge” + “get”) rather than using advanced NLP capabilities to understand the actual intent behind the question, regardless of specific keywords used.
But Risotto adapts its approach based on the additional context Tyler provided. It recognizes that Tyler is an existing employee who needs temporary access and responds with updated, relevant instructions: “If you forget your employee badge, visit the reception desk to obtain a temporary badge.”
Example #3: Risotto Analyzes Screenshots to Deliver Precise, Context-Aware Solutions
Most AI chatbots can’t interpret images, so they’d simply escalate Andrew’s ticket above (with a screenshot displaying an error message) to a human agent for manual resolution.
But Risotto’s multi-model AI agent analyzes the screenshot, identifies the application in question (AWS VPN), accurately interprets the error, and provides a resolution:
“We no longer use AWS VPN and have switched to Cloudflare. For instructions on signing into Cloudflare, see this how-to guide.”
The ticket is automatically resolved not just for Andrew, but for countless other employees who will encounter the same issue following the recent software migration. (All without IT agents having to lift a finger).
Explore Additional Examples via Risotto’s Customer Success Stories
These examples showcase just a fraction of Risotto's knowledge-based question handling capabilities — you'll find many more examples throughout our customer success stories. You'll also notice Risotto's avatar can be custom-branded to create a more personalized and friendly user experience, as shown below:
Diving Deeper: How Risotto Automates Software Access Requests and Meets Enterprise IT Security & Compliance Needs
Risotto automates the entire access request workflow — from initial request to provisioning and revoking access — without requiring employees or IT agents to leave Slack.
As stated, Risotto integrates with your existing identity provider, such as Okta, making the access management setup process quick and painless. You can import your applications and access rules with just a few clicks:
After the import is complete, you can configure additional access rules and approval workflows for each application in a centralized dashboard:
For example, you might choose to configure:
Sequential approvals (where approvals are requested in order)
Broadcast approvals (where approvals are requested from multiple users simultaneously).
Different logic types, including "all-of" logic (requiring approvals from all stakeholders) or "any-of" logic (any single stakeholder can approve)
Next, we'll explore 3 examples of Risotto automating different access types:
Time-Based Access
Approval-Based Access
Self-Service Access
1. Time-Based Access
When an employee requests time-based access in Slack, Risotto:
Asks the employee for a business justification and time period. In this case, Andrew specifies he needs access to Amplitude for 21 days to create reports.
Risotto automatically grants access for the specified period and revokes it at the end.
On the backend, Risotto creates detailed audit trails showing when access was granted, revoked, and more.
2. Approval-Based Access
For approval-based access requests, Risotto automates the entire workflow from start to finish. Here’s how it works:
An employee requests access in Slack, and Risotto responds by asking for relevant context (e.g., “Why do you need access to Amplitude?”)
Once the employee provides business justification for their request, Risotto proceeds with your pre-configured approval workflow.
Depending on your pre-configured rules:
Risotto forwards the request to one or more approvers, with context about who’s asking for access and why.
Approvers can grant access in just a couple of clicks in Slack. If your rules specify that approval is required from all approvers, Risotto only grants access once this condition is met.
On the backend, Risotto creates and categorizes the ticket, and logs each step for compliance.
3. Self-Service Access
By customizing Risotto’s access rules, you can configure:
Self-service access for certain applications, such as low-risk ones.
Self-service for a specific level of software access. For example, you could configure Risotto to instantly approve “Read-Only” access to Lucidchart, while requiring manager approval for “Standard” application access.
Ready to Automate Your Tier-1 Tickets in Slack via Our Conversational AI IT Agent?
Risotto automates 20–60% of IT tickets in Slack via a friendly, conversational format that replicates the natural flow of conversing with a human support agent.
We invite you to:
Explore our customer success stories
Fundrise: Automated nearly 60% of IT support requests.
Hazel Health: Improved deflection rates from 3–5% to over 20%.
Superhuman: Automated nearly 20% of IT support requests.
Trust & Will: Automated nearly 35% of IT support requests.
Shakepay: Automated nearly 40% of IT support requests.
Retool: Cut average SLA resolution time from 2 days to under 1 day.
Vidyard: Automated nearly 56% of IT support requests.
2. Moveworks
While Moveworks can function as a conversational AI IT ticket resolution platform, as an AI agent builder, it naturally requires extensive configuration and maintenance. In contrast, Risotto offers pre-built, immediate out-of-the-box capabilities. Plus, Risotto provides higher-quality knowledge-based answers and superior software access automation workflows. We cover additional differentiators in our article on the top Moveworks alternatives.
Some of Moveworks’ key capabilities include:
Advanced AI Assistant
Service Management
Enterprise Search
Brief Me: AI Summaries
Employee Onboarding
Quick GPT
Calendar Management
They offer solutions for IT, HR, Finance, Marketing, Sales, Engineering, Federal Government, Local Government, and more.
They integrate with a vast number of applications, including Confluence Cloud, Docusign, Google Drive, Microsoft Teams, Okta, Jira, Salesforce, ServiceNow, Zendesk, and more. Overall, Moveworks is great for improving customer interactions across AI systems & platforms, and their platform offers powerful machine learning and generative AI capabilities.
3. Aisera
Aisera is a generalist AI agent platform with solutions for IT, HR, Finance, Customer Support Operations, and more. Although you can configure Aisera to automate and streamline AI IT ticket resolutions, it’s not ready out of the box; the setup process takes time and requires constant maintenance work. (Read more about how Risotto compares in our article on the top Aisera alternatives).
Some of Aisera’s key products and capabilities include:
AI Agents
AI Agent Orchestration
Agentic Conversations
Autobrief
GenIQ
Hyperflows
AI-Powered Workflow Builder
Knowledge Serving
GenAI Summarization
Sentiment Analysis
Enterprise LLMs
Security & Compliance
Aisera also offers an extensive library of 3,000+ AI automation workflows. The platform integrates with over 500 applications, including ITSM tools, CRM, and customer data sources.
Some of the industries they serve include Financial Services & Banking, Non-profit & Charity, Telecom & Utilities, Pharma & Biotech, Manufacturing, Education, Logistics, Hi-Tech, and many others. Overall, their platform possesses powerful artificial intelligence capabilities.
4. Glean
While Glean can be configured for conversational AI IT ticket resolution, it requires extensive setup and customization work because it's an AI agent builder platform.
Instead, Glean's true strength lies in its enterprise search capabilities.
They categorize their features into 3 categories:
1. Glean Agents
Agent Builder
Agent Orchestration
Agent Library
Agentic Reasoning Engine
2. Glean Search
Hybrid Search
Knowledge Graph
Custom Language Models
Universal Knowledge
Data Analysis
Prompt Library
Deep Research
Companion
They serve various departments — including IT, Engineering, Sales, and Customer Support teams.
5. Leena AI
While Leena AI can be configured for conversational AI IT ticket resolution, it requires extensive setup work.
Some of their core capabilities include:
Agentic AI Use Case Library (1,000+ pre-built templates)
AI-Driven IT Support Automation
Helpdesk Insights
Employee Onboarding
Enterprise Search
IT Knowledge Management
They serve various departments and offer AI tools for IT, HR, Procurement, Finance, Sales, and more.
6. Tray
Tray is another generalist AI builder platform that requires extensive setup to perform conversational AI IT ticket resolution.
Some of Tray’s core features and capabilities include:
Process automation
Data integration
API management
Agile connectivity
Integration marketplace
You can explore their solutions by use case, including IT onboarding, lead lifecycle, embedded integrations, order-to-cash, and e-commerce. Overall, it’s a great product to optimize customer experience and customer satisfaction, and they offer flexible AI bots.
7. Jira Service Management
Jira Service Management excels at ticketing management and a vast number of IT use cases. However, configuring conversational AI IT ticket resolution is a complex process that can take weeks or months. We cover this in greater depth in our article on the top Jira Service Management alternatives. In addition, we invite you to explore our Hazel Health case study — their deflection rates stood at 3–5% with Jira Assist and Atlassian Virtual Agent, but increased to over 20% after implementing Risotto.
Some of Jira Service Management’s key capabilities include:
Request management
Incident management
Problem management
Change management
Asset management
Configuration management
Knowledge management
You can browse their solutions by use case, including: IT support, IT operations, business teams, customer service, and human resources.
You can also browse their solutions by industry, including technology & telecom, financial services, retail, and manufacturing. Overall, it’s a great tool for gaining real-time insights and solving complex issues. You can explore their FAQs here.
8. Freshservice
While Freshservice offers Freddy AI for conversational IT issue resolution, many customers find it falls short of their automation needs.
Freshservice's true strength lies in its comprehensive ITSM ticketing platform, with extensive features across these areas:
IT Service Management
IT Asset Management
IT Operations Management
Enterprise Service Management
Ready to Automate Repetitive Tasks & Questions via Our Conversational AI IT Platform?
Risotto automates knowledge-based customer queries and software access requests, conducts intelligent triage and multi-step troubleshooting, delivers a friendly conversational experience directly in Slack, and provides scalability & immediate out-of-the-box value.
Most of our customers achieve 20–60% auto-resolution rates, as we’ve extensively documented in customer success stories.
Schedule a demo to learn how Risotto can deliver similar automation results for your IT team and reduce ticket volumes.