Turn Slack into an automated IT help desk

Connecting Risotto to your Slack workspace.

Automate common IT questions, software requests, and much more all within Slack.

How to connect Risotto in Slack

How to connect Risotto in Slack

1

Sign-up and create your org

Sign-up and create your org

Once you've signed-up for Risotto and created an organization, the initial configuration is quite simple: First locate the “Add to Slack” button in the “integrations” section of the admin portal and grant Risotto Slack OAuth access by logging into Risotto and going to:

https://dashboard.tryrisotto.com/integrations

Once you've signed-up for Risotto and created an organization, the initial configuration is quite simple: First locate the “Add to Slack” button in the “integrations” section of the admin portal and grant Risotto Slack OAuth access by logging into Risotto and going to:

https://dashboard.tryrisotto.com/integrations

2

Sign-up and create your org

Sign-up and create your org

Click “Add to Slack” to connect the Risotto app to your Slack workspace and follow the OAuth instructions taking note of the permissions that Risotto requests access to in order to operate. Optionally, you may enable the integration with Jira and a service account with your identity provider (Okta or Google Workspace) to enable software access automations and a two-way ticketing sync.

3

Add Risotto to your Slack channels

Add Risotto to your Slack channels

Following configuration, any channel you invite Risotto to will be automatically monitored and a support ticket in Risotto will be created for any incoming message.

4

Add to Slack, and set your permissions

Add to Slack, and set your permissions

Risotto will create a ticket and use natural language* to respond to any message sent over DM or within a channel that Risotto joins. If the employee’s issue cannot be resolved automatically then Risotto will escalate to IT by adding a visual indicator and tagging the IT escalation handle.


* Risotto uses a large language model (LLM) to process incoming requests and, in some cases, to generate a response. LLM completions are non-deterministic by nature and although we have designed Risotto to provide accurate and useful replies, Risotto may occasionally generate inaccurate responses. View our privacy policy for more information.

Risotto will create a ticket and use natural language* to respond to any message sent over DM or within a channel that Risotto joins. If the employee’s issue cannot be resolved automatically then Risotto will escalate to IT by adding a visual indicator and tagging the IT escalation handle.


* Risotto uses a large language model (LLM) to process incoming requests and, in some cases, to generate a response. LLM completions are non-deterministic by nature and although we have designed Risotto to provide accurate and useful replies, Risotto may occasionally generate inaccurate responses. View our privacy policy for more information.

Risotto will create a ticket and use natural language* to respond to any message sent over DM or within a channel that Risotto joins. If the employee’s issue cannot be resolved automatically then Risotto will escalate to IT by adding a visual indicator and tagging the IT escalation handle.


* Risotto uses a large language model (LLM) to process incoming requests and, in some cases, to generate a response. LLM completions are non-deterministic by nature and although we have designed Risotto to provide accurate and useful replies, Risotto may occasionally generate inaccurate responses. View our privacy policy for more information.
An icon of a lightning bolt representing speed and improvements to your IT help desk using Risotto.

Learn how Risotto can significantly improve your IT help desk

Work in IT? We'd love to talk.

Schedule a demo directly with Calendly below or by sending a demo request on the right.

Enter your details so we can get right back to you

An icon of a lightning bolt representing speed and improvements to your IT help desk using Risotto.

Learn how Risotto can significantly improve your IT help desk

Work in IT? We'd love to talk.

Schedule a demo directly with Calendly or by sending a demo request on the right.

Enter your details so we can get right back to you

An icon of a lightning bolt representing speed and improvements to your IT help desk using Risotto.

Learn how Risotto can significantly improve your IT help desk

Work in IT? We'd love to talk.

Schedule a demo directly with Calendly below or by sending a demo request.

Enter your details so we can get right back to you

Risotto, YC Winter 2024

Risotto, YC Winter 2024